1. Story and practice background

On the first day the service was launched, unexpected inquiries poured in. Questions like ‘I forgot my password, how do I find it?’, ‘I paid, but I didn’t receive a receipt’, and ‘The app doesn’t work’. In startups without an operations team, developers or planners must respond directly. The bigger problem is that as the same questions are asked repeatedly, team productivity drops dramatically. Preparing FAQs and customer service guides in advance can greatly reduce these situations.

2. Learning objectives

• Difficulties that a first-time user of the service may experience can be predicted and listed from the user's perspective.
• Using AI, you can quickly create 20 FAQs divided into 5 categories, including membership registration, payment, and errors.
• You can learn how to derive service improvement points based on the expected list of user feedback.

3. Codex AI prompt card

Copy and paste the prompt below into Codex Client and receive the results.

Create the 20 most common questions asked by first-time users of this service in FAQ format. Divide into five categories: membership registration, service use, payment, error resolution, and other.

Analyze three sections where users who use the service for the first time are likely to get stuck, and suggest problems that may occur in each section and solutions.

Write down five scenarios in which people are likely to be dissatisfied while using the service, and write a customer response script for each scenario.